Notice of Privacy Practices
Effective Date: June 21, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
La Vida Stem Cells ("La Vida," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Notice explains how information you provide through our consultation forms, communications, and interactions may be used and disclosed, and outlines your rights regarding that information.
Our Commitment to Your Privacy
We understand the importance of safeguarding your personal and health-related information. We maintain administrative, technical, and physical safeguards designed to protect the confidentiality and security of information you provide to us.
Information We May Collect
As part of your inquiry or consultation request, we may collect:
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Medical history
- Health conditions
- Treatment interests
- Physician records voluntarily provided by you
- Information related to consultations and treatment inquiries
How We May Use and Disclose Your Information
Treatment and Consultation Purposes
We may use and disclose information you provide to:
- Evaluate your inquiry
- Determine whether our services may be appropriate for you
- Coordinate consultations with healthcare providers
- Facilitate communication regarding treatment options
- Assist with scheduling appointments
Payment and Administrative Activities
We may use information as necessary for:
- Appointment scheduling
- Customer support
- Billing administration
- Business operations and quality improvement
Service Providers
We may share information with trusted service providers who assist us in operating our business, including:
- Scheduling systems
- Customer relationship management platforms
- Secure communication providers
- Technology and hosting providers
Such providers are expected to maintain appropriate confidentiality and security protections.
Legal Requirements
We may disclose information when required by law, including:
- Court orders
- Legal proceedings
- Government investigations
- Public health reporting obligations
Business Transfers
If La Vida undergoes a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.
Uses Requiring Your Authorization
Except as described in this Notice, we will not disclose your health-related information without your authorization.
You may revoke an authorization at any time by providing written notice, except to the extent action has already been taken based upon your authorization.
Your Rights Regarding Your Information
Right to Access
You may request access to information you have provided to us.
Right to Request Correction
If you believe information is inaccurate or incomplete, you may request corrections.
Right to Request Restrictions
You may request limitations on certain uses or disclosures of your information. While we will consider all requests, we may not be able to accommodate every restriction request.
Right to Confidential Communications
You may request that we communicate with you through specific methods or at specific locations.
Examples include:
- Email only
- Phone only
- Alternate phone number
- Alternate mailing address
Right to Request Deletion
Subject to applicable legal and regulatory requirements, you may request deletion of information maintained by us.
Right to Receive a Copy of This Notice
You may request a paper or electronic copy of this Notice at any time.
Communications
By voluntarily providing your contact information, you authorize La Vida Stem Cells and its representatives to communicate with you regarding your inquiry, appointments, treatment information, educational materials, and service-related updates through:
- Telephone
- SMS/Text Message
- Voicemail
You may opt out of marketing communications at any time.
Message and data rates may apply. Message frequency may vary. Consent is not a condition of purchase. Reply STOP to opt out of text communications.
Security of Information
We employ reasonable safeguards intended to protect information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Complaints
If you believe your privacy rights have been violated, you may submit a complaint to:
Privacy Officer
La Vida Stem Cells
Email: care@lavidastemcells.com
You may also file a complaint with the:
U.S. Department of Health and Human Services Office for Civil Rights
We will not retaliate against you for filing a complaint.
Changes to This Notice
We reserve the right to revise this Notice at any time. Any revised Notice will become effective upon posting to our website and will apply to all information maintained by us.
Contact Information
La Vida Stem Cells
Website: www.lavidastemcells.com
Email: care@lavidastemcells.com
If you have questions regarding this Notice or your privacy rights, please contact us using the information above.
Consultation Form Acknowledgment
By submitting a consultation request, you acknowledge that you have reviewed and understand this Notice of Privacy Practices and consent to the collection, use, and disclosure of your information as described herein.
